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Dog Crates - Frequently Asked Questions

Dog Crates Product Questions

Customer Service Questions

1) What makes your Designer Dog Crates so unique and different from other dog crates?

  • Its Rhino-wicker™ construction won’t absorb fluids or odors and is easily cleaned with soap and water. Click here to see picture.

  • Its two-way door opens in and out. The door latches securely inside, so it’s out of the way for both you and your dog.

  • A Double-tough pan fits securely underneath and is easily removed for those “little accidents”. Click here to see picture.

  • Its Built-in feet elevates the dog crate for proper ventilation, keeping your dog comfortable and secure.

  • The crates are available in 2 stylish colors that complement and enhance any décor – Natural & Dark Brown Rattan. Click here to see picture.

2) What is Rhino-wicker™?

Rhino-wicker™ is a strong and sturdy resin or plastic wicker. It is a tough and durable material that won’t absorb pet odors or fluids, and is easily cleaned with soap and water. The Rhino-wicker™ surrounds a wire crate and the bottom of the crate is a removable double-tough pan.

[Important Note: Because of the Rhino-wicker™ material, Designer Dog Crates are not recommended for puppies in their “teething” or “chewing stage” (which is usually up to 6 months of age), nor for dogs with chronic chewing problems.]

3) How are your dog crates assembled?

Our dog crates can be assembled within minutes. Simple step-by-step instructions will be provided to make assembly a quick and easy process. No tools are necessary.

4) Do you offer a money back guarantee?

Yes, we guarantee your satisfaction 100%. If you are not satisfied with your purchase for any reason whatsoever, simply return the product and your money will be refunded. All products to be returned must be returned within 6 months of the sale date, in complete re-sellable condition. To receive a prompt and courteous refund, simply contact us via email, fax or phone for a Return Merchandise Authorization Number (RMA #). Once you receive an RMA #, all you have to do is follow the simple instructions that will be included with your notice. Once the product is received, we will immediately issue your refund (only shipping & handling is non-refundable), and notify you via email or mail.

5) Does Dog Crates Online offer a warranty?

Yes, we stand behind the quality and workmanship of our products, and offer a 30 day warranty. In the event a product needs to be returned due to a defect in materials and/or workmanship, simply contact us via email, fax or phone for an Exchange Merchandise Authorization Number (EMA #). Once you receive an EMA #, all you have to do is follow the simple instructions that will be included with your notice. Once the product is received, we will immediately repair or replace your crate, and immediately ship it back to you via UPS Ground.

6) When can I expect delivery?

Orders by credit card, cashier's check or money order are shipped immediately via UPS Ground and delivered within 5-10 business days. Orders paid with business or personal check are shipped via UPS Ground upon clearance of funds within 7-10 business days.

7) Will my name and email address remain confidential?

We at Dog Crates Online are committed to protecting your personal information and your personal privacy. Your name, address, email address, and telephone number will not be sold or given to anyone for any reason.

8) How do I know my information is safe and secure?

All online transactions at dogcratesonline.com are handled with industry-standard SSL encryption. This means that when you enter your credit card number into our secure order form and you press the Buy button, your information goes through a highly secure encryption process, which prevents any person on the Internet from seeing your information. Within just a few seconds, it reaches our credit card authorization server, is decrypted, and is quickly authorized without any human intervention. As surprising as it may seem, this process is considerably safer than turning your credit card over to, say, a waiter in a restaurant.

If you still feel uncomfortable with entering your credit card information online, you can also mail or fax us your payment. Data files and paperwork is controlled at our offices to prevent unauthorized access. Just click here to print out an order form.

9) How long have you been in business?

Dogcratesonline.com is a division of Advanced Marketing Services, Inc. (AMS, Inc.). Founded in 1993, AMS, Inc. is a leading direct marketing company selling a wide variety of products and services via mail order and the internet. Our continued growth and success is based on a simple two-part philosophy: 1) We understand that our primary goal is to serve our customers to the best of our abilities, and 2) we consider it our responsibility to sell only high quality products & services. As a result, we only offer products that have high satisfaction ratings from their users, or favorable reviews from unbiased third-party sources.

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