We guarantee your satisfaction
100%. If you are not satisfied with your purchase
for any reason whatsoever, simply return the product
and your money will be refunded. All products to be
returned must be returned within 6 months of the sale
date, in complete re-sellable condition. To receive
a prompt and courteous refund, simply contact us via
email, fax or phone for a Return Merchandise Authorization
Number (RMA #). Once you receive an RMA #, all you
have to do is follow the simple instructions that
will be included with your notice. Once the product
is received, we will immediately issue your refund
(only shipping & handling is non-refundable), and
notify you via email or mail.
We stand behind the quality and workmanship of our products, and offer a 30 day warranty. In the event a product needs to be returned due to a defect in materials and/or workmanship, simply contact us via email, fax or phone for an Exchange Merchandise Authorization Number (EMA #). Once you receive an EMA #, all you have to do is follow the simple instructions that will be included with your notice. Once the product is received, we will immediately repair or replace your crate, and immediately ship it back to you via UPS Ground.
We at Dog Crates Online are committed to protecting your personal information, credit card information, and your personal privacy.
Your name, address, email address, and telephone number will not be sold or given to anyone. No credit information will be given to anyone for any reason. Transmission of credit card information is done via a secure server to prevent unauthorized access. Data files and paperwork is controlled at our offices to prevent unauthorized access.
All online transactions at dogcratesonline.com are handled with industry-standard SSL encryption. This means that when you enter your credit card number into our secure order form and you press the Buy button, your information goes through a highly secure encryption process, which prevents any person on the Internet from seeing your information. Within just a few seconds, it reaches our credit card authorization server, is decrypted, and is quickly authorized without any human intervention. As surprising as it may seem, this process is considerably safer than turning your credit card over to, say, a waiter in a restaurant.
If you still feel uncomfortable with entering your credit card information online, you can also mail or fax us your payment. Just click here to print out an order form.
Thank you for your attention, and if you have any questions please feel free to contact us. We hope you will have an enjoyable shopping experience with dogcratesonline.com!
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